✨ Lumea

Terms of Service — Lumea

Last updated: July 2, 2026

These Terms of Service ("Terms") govern your use of the mobile application "Lumea" (listed on the Apple App Store as "Lumea AI"; the "App" or "Service"). Please read them carefully. By downloading, installing or using the App, you agree to these Terms. If you do not agree, please do not use the App.

1. Provider and Scope

1.1 These Terms form an agreement between you ("you", "user") and:

Elena Frei Professor Bachofer Strasse 2 21509 Glinde Germany Email: frei.alex@gmx.de

(the "Provider", "we", "us", "our"). The App is operated by a private individual, not a company.

1.2 The Service is offered to consumers and, where permitted, to business users. Provisions that apply only to consumers are marked as such or follow from mandatory law.

1.3 We do not recognise any conflicting or supplementary terms of the user unless we have expressly agreed to them in writing.

1.4 The App is distributed exclusively via the Apple App Store. Your download and use of the App are additionally subject to Apple's applicable terms (in particular the Apple Media Services Terms and Conditions). For the relationship with the App Store itself, Apple's terms prevail in the event of a conflict. Section 14 contains additional terms required by Apple.

2. Description of the Service

2.1 Lumea is a skincare and wellness companion app. Its main features are:

2.2 The specific scope of functions depends on the version of the App, your device, and whether you use the free version or a Premium subscription (Section 5). The App is free to download; certain premium features require a subscription.

2.3 Important — non-medical service, no diagnosis. Lumea is a wellness and lifestyle product. It is not a medical device and does not provide medical advice, diagnosis or treatment. The AI features deliberately do not name diseases or medical conditions and do not make diagnoses. Analyses, scores, tips and other outputs are non-binding guidance, may be inaccurate or incomplete, and must never replace professional medical, dermatological, nutritional or other professional advice. See the health disclaimer in Section 11.

2.4 The App's AI outputs are generated automatically and can contain errors. We do not guarantee that any output is correct, complete, current or suitable for a particular purpose.

3. Contract Formation and Use Without an Account

3.1 The App can be used without registration. All core features — including local journaling, the food tracker and AI analyses — are available without an account.

3.2 By installing and using the free App, a contract for the use of the free functions is concluded between you and us under these Terms.

3.3 A separate paid contract is concluded only if you take out a Premium subscription (Section 5).

4. Account (Optional)

4.1 Creating an account is optional. You may create an account with your email address and a password, or via Sign in with Apple. Authentication is handled by our backend provider (see the Privacy Policy). We store only your email address.

4.2 With Sign in with Apple, Apple may relay a private proxy email address instead of your real address; this is controlled by your Apple settings, not by us.

4.3 You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account unless the misuse is not attributable to you.

4.4 You must be at least 13 years old to use the App. If you are a minor, a Premium purchase additionally requires the consent of a parent or guardian where applicable law so requires.

4.5 You can delete your account at any time directly in the App (Section 12).

5. Premium Subscription, Prices, Free Trials, Billing and Cancellation

5.1 Plans. Certain features require a paid "Lumea Premium" subscription, purchased as an auto-renewing subscription via Apple In-App Purchase. The available plans are:

Prices are shown in your local App Store currency before purchase; the price displayed in the App Store purchase dialog at the time of purchase is binding and includes applicable taxes where required. Plans, prices and the scope of Premium features may change for the future; changes do not affect a period you have already paid for.

5.2 Free trials. Where a plan includes a free trial, the trial unlocks Premium for the trial period. If you do not cancel at least 24 hours before the trial ends, the trial automatically converts into a paid subscription at the price of the selected plan and the first billing period begins. Trial eligibility may be limited (for example to new subscribers, per Apple ID). Any unused portion of a free trial is forfeited when you purchase a subscription.

5.3 Auto-renewal. Subscriptions renew automatically for successive periods of the same length (one year or one week, respectively) at the then-current price, unless you cancel at least 24 hours before the end of the current period. Renewal payment is charged to your Apple ID account within 24 hours before the start of the new period.

5.4 Billing by Apple. All payments are processed by Apple in accordance with Apple's terms. We never receive your payment-card details. Purchase receipts and subscription entitlements are processed on our behalf by RevenueCat, Inc. (USA) using a random app user ID — no name or email is required (see the Privacy Policy).

5.5 Cancellation. You can cancel at any time, effective at the end of the current billing period, in your device settings: Settings → [your name] → Subscriptions. Cancellation at least 24 hours before the end of the current period prevents the next charge. Periods already paid for are not refunded pro rata, except where mandatory law or Apple's policies provide otherwise.

5.6 Restore purchases. The App provides a "Restore purchases" function so you can restore an active subscription on your devices.

6. Right of Withdrawal and Refunds

6.1 Consumer right of withdrawal. If you are a consumer in the EU/EEA, you generally have a statutory right to withdraw from a paid contract within 14 days without giving reasons.

6.2 Immediate supply of digital content. Premium is digital content/services supplied immediately. When you start a trial or purchase Premium through the App Store, you expressly consent to performance beginning before the withdrawal period ends and acknowledge that you thereby lose your right of withdrawal, to the extent permitted by applicable law. Apple obtains the corresponding confirmations in its purchase flow.

6.3 Refunds via Apple. Because purchases are billed by Apple, refund requests are handled by Apple in accordance with Apple's policies. You can request a refund at https://reportaproblem.apple.com or in your App Store account settings. Your statutory rights against us remain unaffected.

6.4 Exercising withdrawal against us. To the extent a withdrawal right exists against us in an individual case, you can exercise it by a clear statement — for example an email to frei.alex@gmx.de — sent before the withdrawal period expires. Stating your Apple receipt date helps us process the request.

7. User Obligations and Acceptable Use

7.1 You agree to use the App only for its intended purpose and in compliance with applicable law and these Terms.

7.2 You must not, in particular:

(a) upload, capture or process content that is unlawful, infringing, or violates the rights of third parties (including photos of other people without their consent); (b) reverse engineer, decompile, interfere with, overload, or circumvent technical protections or usage limits of the App or its backend services, except where mandatory law permits; (c) use the App to develop a competing product, or scrape, bulk-extract or misuse the AI features or connected services; (d) submit content designed to manipulate, harm or abuse the AI features, or that contains malware; (e) use the App for any medical, diagnostic, emergency or safety-critical purpose.

7.3 You are responsible for the content you provide and for being entitled to provide it (including photos of yourself and, where applicable, of products and food).

7.4 Back up your data. Journal entries, photos, scan history and most other content exist only on your device (Section 12.4). Deleting the App or losing your device can permanently delete this data. You are responsible for your own backups.

8. Your Content and Licences

8.1 You keep your rights. You retain all rights to the photos and other content you create or provide ("User Content"), including progress photos, diary entries and food logs.

8.2 Limited licence to operate the Service. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, transmit and process your User Content only to the extent necessary to provide the Service to you — for example, to transmit a downscaled copy of an analysis photo through our pass-through server to our AI provider to generate the analysis you requested, or to send a barcode to the food database. Our server stores none of this content. The licence ends when the processing is completed or when you delete the content or your account, except for what must be retained temporarily for technical or legal reasons.

8.3 We do not claim ownership of your User Content. Our AI provider (Anthropic PBC) does not use content submitted via the API to train its AI models and retains inputs for at most about 30 days for abuse prevention before deletion (see the Privacy Policy).

8.4 AI outputs. Subject to applicable law, you may use the outputs the App generates for you for your personal, non-commercial wellness purposes. AI outputs may be non-unique; similar outputs may be generated for other users.

8.5 Our rights. The App, its software, design, trademarks and content (other than User Content) are protected by intellectual-property rights and remain our property or that of our licensors. You receive only the limited, non-transferable, non-sublicensable right to use the App as intended on Apple-branded devices that you own or control, as permitted by the App Store Usage Rules (Section 14).

9. Third-Party Services

9.1 The App relies on the following third-party services to function. What data is sent to each of them, and on what legal basis, is set out in the Privacy Policy:

9.2 The App contains no advertising, no third-party advertising or tracking SDKs, and no tracking across other apps or websites, and we do not sell data. Sign-in options other than email/password and Sign in with Apple are not offered.

9.3 Third-party services operate under their own terms and privacy policies. We are not responsible for the content, availability or practices of third-party services, except as required by law.

10. Availability, Changes and Updates

10.1 We endeavour to keep the App available but do not guarantee uninterrupted or error-free availability. Availability may be limited by maintenance, technical issues, force majeure, or factors outside our control (including third-party service outages).

10.2 We may modify, update, expand or discontinue features of the App, in particular to maintain functionality, security or legal compliance, or for other legitimate reasons. Where a change materially impairs the agreed functionality for a paying user, we will inform affected users and, where required by law, offer appropriate remedies (such as the right to terminate or a refund for the unused period).

10.3 We may provide updates necessary to keep the App in conformity, including security updates. You are responsible for installing updates made available to you; the App may not function correctly on outdated versions.

10.4 We may amend these Terms for valid reasons (e.g. changes in law, new features, security). We will notify you of material changes by appropriate means, for example in the App. If you do not agree to a change, you may stop using the App and cancel any subscription; mandatory consumer protections remain unaffected.

11. Health Disclaimer and Liability

11.1 Health disclaimer. Lumea provides general, non-medical skincare and wellness guidance only. It is not a medical device and does not provide medical advice, diagnosis or treatment. As displayed in the App: "Lumea supports you with gentle skincare tips — this is not a medical diagnosis. For persistent or severe symptoms, please consult a dermatologist or other qualified medical professional." Never disregard or delay seeking professional medical advice because of something you saw in the App. In a medical emergency, contact your local emergency services. Reliance on the App's outputs is at your own risk.

11.2 No guarantee of results. We do not promise any particular skin, health, weight, nutritional or aesthetic result. Outcomes depend on many individual factors outside our control.

11.3 Unlimited liability where the law requires it. Statutory liability for damages arising from injury to life, body or health, for intent and gross negligence, under mandatory product-liability law, and under any guarantee we have expressly given, remains unaffected and unlimited.

11.4 For slight negligence, we are liable only for the breach of an essential contractual obligation (an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely). In such cases, liability is limited to the foreseeable damage typical for this type of contract.

11.5 Any further liability for slight negligence is excluded. This does not affect mandatory statutory liability or your mandatory statutory rights as a consumer (including conformity rights for digital products, Section 13).

11.6 The above limitations also apply in favour of our legal representatives and vicarious agents.

11.7 We are not liable for loss of locally stored data caused by deletion of the App, device loss or device failure, to the extent the loss is not attributable to a breach of duty by us; you are responsible for your own backups (Section 7.4).

12. Term, Termination, and Deleting Your Account and Data

12.1 The contract for use of the free App runs indefinitely and can be ended by you at any time by ceasing use and deleting the App.

12.2 Premium subscriptions run for the chosen period and renew until cancelled (Section 5).

12.3 Account deletion. You can delete your account at any time in the App under Profile → Account. Deletion removes your server-side account (email and authentication identity) from our backend.

12.4 On-device data. Journal entries, photos, scan history, routines, food logs, skin profile and settings are stored only on your device. Account deletion does not delete this on-device data. You can delete your photos and scan history in the App under Profile → Privacy & data, and all on-device data is removed when you uninstall the App.

12.5 Consent withdrawal. You can withdraw your consent to AI photo analysis at any time under Profile → Privacy & data; the AI analysis features then remain disabled until you consent again.

12.6 We may suspend or terminate your access for good cause, in particular for serious or repeated breaches of these Terms or applicable law, after a warning where appropriate and proportionate.

12.7 Provisions that by their nature should survive termination (including licence limits, liability provisions and final provisions) remain in effect.

13. Warranty / Conformity for Digital Products

13.1 For paid digital content and digital services, your statutory conformity and warranty rights apply. We will provide Premium in conformity with the contract and applicable law and will supply necessary updates (Section 10.3).

13.2 If a defect occurs, you have the statutory rights to cure, price reduction or termination and, where applicable, compensation, subject to the statutory conditions and the liability rules in Section 11. Apple's limited warranty role is described in Section 14.4.

14. Apple App Store Terms (Required EULA Terms)

The following terms apply because the App is distributed via the Apple App Store. "Apple" means Apple Inc. and its subsidiaries.

14.1 Acknowledgement. These Terms are concluded between you and the Provider only — not with Apple. The Provider, not Apple, is solely responsible for the App and its content. To the extent these Terms provide for usage rules that are less restrictive than or otherwise conflict with the Apple Media Services Terms and Conditions, the more restrictive Apple terms apply.

14.2 Scope of licence. The licence granted to you is limited to a non-transferable licence to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

14.3 Maintenance and support. The Provider is solely responsible for providing any maintenance and support services for the App. Apple has no obligation whatsoever to furnish any maintenance and support services for the App.

14.4 Warranty. The Provider is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App; any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are the Provider's sole responsibility.

14.5 Product claims. The Provider, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product-liability claims; (ii) any claim that the App fails to conform to applicable legal or regulatory requirements; and (iii) claims arising under consumer-protection, privacy or similar legislation.

14.6 Intellectual-property claims. In the event of a third-party claim that the App or your possession and use of the App infringes that third party's intellectual-property rights, the Provider, not Apple, is solely responsible for the investigation, defence, settlement and discharge of such claim.

14.7 Legal compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

14.8 Developer contact. Questions, complaints and claims regarding the App should be directed to: Elena Frei, Professor Bachofer Strasse 2, 21509 Glinde, Germany, frei.alex@gmx.de.

14.9 Third-party terms. You must comply with applicable third-party terms of agreement when using the App (for example, your wireless data service agreement).

14.10 Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

15. Governing Law and Jurisdiction

15.1 These Terms and the contractual relationship are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence.

15.2 Statutory rules on jurisdiction apply. Mandatory consumer jurisdiction rules remain unaffected.

16. Consumer Dispute Resolution

16.1 We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.

16.2 If you have a complaint, please contact us first at frei.alex@gmx.de — we will do our best to resolve it directly.

17. Final Provisions and Contact

17.1 Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.

17.2 The contract language is English. If these Terms are provided in other languages, the English version prevails, except where mandatory law in your country requires otherwise.

17.3 Contact:

Elena Frei Professor Bachofer Strasse 2, 21509 Glinde, Germany Email: frei.alex@gmx.de